Terms and conditions

General
 

 Nomad-store.com is part of The Nomad Company BV, a renowned manufacturer of outdoor and travel products with more than thirty years of experience in product development and production. Nomad-store.com aims to make high quality articles available to customers who are unable to visit any of our stores.

Identity of the entrepreneur

Nomad-store.com
Registered office & visiting address:
Edisonstraat 82
6902 PK Zevenaar
Phone: 0031 (0)316 583500
Fax: 0031 (0)316 583535
Email: mail@nomad.info
Registration no.: 09069943, in Zevenaar (see also http://www.kvk.nl/home/homeUK.asp)
VAT no.: NL0013.29601.B.01

Contactability
You can contact our Customer Services Monday to Friday from 10:00 to 12:00.

Sales and Delivery Conditions

These Sales and Delivery Conditions apply to all online transactions with The Nomad Company BV. Please read these carefully before placing your order. All agreements are governed by the laws of the Netherlands and will be interpreted accordingly; any disputes between parties in respect of or in connection with agreements to which these Sales and Delivery Conditions apply will be subject to the exclusive jurisdiction of the courts of the Netherlands. No rights and duties may be derived from translations of these Sales and Delivery Conditions other than the Dutch language. The Dutch version of these Sales and Delivery Conditions prevails over the English version.

Your placement of an order with Nomad-store.com also indicates your acceptance of these Sales and Delivery Conditions. These Conditions may change without prior notice and it is the customer’s duty to carefully review these Sales and Delivery Conditions prior to placing an order.

All references to “the company", “we” or “us” refer to The Nomad Company B V. All references to the customer refer to the person or persons who buy goods from the company, or who commit to the purchase of products from the company.

The products
 

A complete and accurate description of all available products is provided. The description is sufficiently detailed to allow the consumer to make a good assessment of the product. We make every endeavour to ensure that the colours you see on the website correspond as much as possible to the actual product. Due to technical constraints, colours may not always be exactly the same.

Prices and errors

All prices are quoted in pounds sterling (£), American dollars ($) or euros (€), inclusive of applicable VAT in the Netherlands, depending on the country of origin of the buyer. Prices and specifications are monitored as much as possible, however, liability for errors and omissions will not be accepted, although every effort is made to ensure the utmost accuracy at all times. We reserve the right to change our prices and specifications without prior notification.

Orders

After placing your order in our web shop, you will receive an acknowledgement by email. This email will confirm our contact details, the requested products, the total cost (including VAT), and delivery and invoice details. If, for whatever reason, your order has not been properly received, this will be mentioned in the email along with any required explanation.

Delivery/Service costs

The handling costs for orders from the United Kingdom are 7,- pound, no matter the weight or volume. For orders from other countries, please recommend this sheet for an overview for handling costs and delivery times

Important note: Countries outside the European Union might demand an additional import duty that you have to pay at delivery. These import conditions/duties differ per country. Please contact your national Custom House for more information.

Payment methods

In our web shop, you may use the following payment methods:

MasterCard
Visa card
iDeal (for the Netherlands)
PayPal
The validity of all transactions by credit card will be verified; the issuer of your credit card has given their permission. If the issuer of your credit card refuses to authorize payment, we cannot be held responsible for any delay and/or non-delivery of your order. Orders will not be accepted or processed without a valid payment by credit card in the name of the registered cardholder.

Our Payment Platform – Ogone – is certified according to PCI-Compliance and is in accordance with the PCI-Security Standard Council (https://www.pcisecuritystandards.org/).

Availability of products
 

The products in our web shop are linked to our inventory system. This means that it is immediately clear whether a product is in stock or not. If a product is no longer in stock, you can see under ‘Where to Buy’ which other dealers have the product in their product range. We would advise you at all times to call the dealer in order to make sure that he/she still has the product in stock.

Responsibility of the customer

The customer is responsible for completing the online order form as fully and as accurately as possible. If the information supplied by the customer is incomplete, misleading or inaccurate, the customer is liable for all costs which may arise from resolving the matter.

Delivery

Every effort will be made to deliver the goods ordered as quickly as possible. If we are unable to deliver your products within thirty days, we will immediately inform you of the anticipated delivery date.

In the event that we are unable to process your order straight away we will immediately notify you of any unexpected delay, or indicate the reason. If the product is no longer in stock, or should you no longer wish to wait for the article, we will cancel your order. Your money will then be refunded.

In the event of any damages during shipment of our products, or if any of the articles on the packing list are missing, or if the articles delivered do not correspond with your order, you should notify us within seven days of receipt of the products and provide us with all the necessary information. If we do not receive such notification, it will be assumed that the customer has accepted delivery of the articles. We are not liable for any consequential damages arising from delayed delivery or non-delivery by the shipping agent appointed by the company.

Nomad-store.com does not accept any liability for non-delivery of products, delay, damages or inadequacies if the circumstances are reasonably outside of our control.

Returns and exchanges

All articles may be returned within seven days without reason. This 7-day period commences on the day after receipt of the product by or on behalf of the consumer. During this period, you can return the products – unused and undamaged – in the original packaging. Please take into account that the returned goods must be in a condition corresponding to normal use, such as trying on for size/admiring, as is usual in conventional shops when trying on/admiring:
- The products have not been used, they are not dirty and have not been washed.
- The products are returned in the original, undamaged packaging.
- The products are complete.
- The products must have their original label.

If the returned goods do not meet the above requirements, we reserve the right to demand compensation.

When returning goods you should notify us via your Personal Account in our web shop. You can login using your email address and your order number. You can find the order number in the email confirming your order. The costs for returning goods are for your own account. After expiry of the approval period the purchase agreement will come into force.

Send the article, together with the printed return form that you have completed in your Personal Account in our web shop, to:

Nomad-store.com
Customer Services
6902 PK Zevenaar
The Netherlands

Guarantee

Nomad products have been manufactured with the best possible care and workmanship and are guaranteed against manufacturing and material faults. It does not cover normal wear and tear nor any alterations made by the customer. Zips are excluded from the guarantee. Damage due to anything other than manufacturing or material faults will not be covered by any form of warranty, but can be repaired at a reasonable charge. If you’d like to use this service or make a warranty claim, please contact our Customer Service. They will inform you about the procedure. When returning the product you need to print and fill in the form below. Please make sure you enclose this form with the product when returning it. Returns without this form will not be accepted and will be returned to sender

Contact Customer Service
Tel: 0031 316 583530

Email: service.eu@nomad.info

 Guarantee Forms

- General Guarantee form

-Tents guarantee form

Complaints
 

Any complaints may be sent to our Customer Services. We endeavour to handle complaints within five days after receipt. If we are unable to resolve your complaint immediately, we will indicate a realistic time schedule and keep you informed of progress.

Protection of privacy
The protection of privacy extends to The Nomad Company BV and its websites.

All information supplied by the user – unless explicitly agreed otherwise – shall be treated as confidential and will not be disclosed by The Nomad Company BV to third parties, unless this is legally required or if asked to do so by a judicial body.
Private individuals who register their details, or who subscribe to the online newsletter, are presumed to be aware of the purpose of the collected data. Communication with/dispatch of additional information to those persons will take place by email only.

If you have any further questions about our policy regarding protection of privacy or about our sales and delivery conditions, please phone or write to our Customer Services.

Contact details

Nomad-Store.com
Customer Services
Edisonstraat 82
6902 PK Zevenaar

Phone: 0031 (0)316 583 510/530
Fax: 0031 (0)316 583 535
Email: mail@nomad.info

Hours of Business:
Our Customer Services department is open Monday to Friday from 09.00 to 17.00 (GMT, BST).

Registered office
Nomad-store.com is part of The Nomad Company BV.
The Nomad Company BV
Edisonstraat 82, 6902 PK Zevenaar
The Netherlands
Registration no.: 09069943,  Zevenaar (see also http://www.kvk.nl/home/homeUK.asp)
VAT no.: 009107848B07